Permit Sales

I paid for a permit online, how long will it take to receive in the mail?

It generally takes approximately 3-5 business days to arrive in the mail.

I lost my permit, what do I do?

Send an email to customerservice@permit-sales.com. State your full name, provide your full permit number (if you know it) and state that your permit was lost or stolen.
-or-
Call (626) 498-8018 to report the lost or stolen permit.
**You will receive email notifications of actions taken on your behalf.

How can I tell if I am a City of Covina resident?

Do you have automatic withdrawal?

Parking permit fees will be charged to your credit card through an automatic debit on a monthly basis. Automatic debit should occur on or around the 18th of each month and is payment for the coming month. If for any reason your payment cannot be debited, you will be sent an email to the email address you provided in your parking registration, indicating next steps to correcting the issue. You will have until the 1st of the coming month to correct payment arrangements. If no payment is confirmed by that time, your permit will be cancelled and your permit number will be made invalid. In order to reinstate your permit you will need to provide correct payment information and are responsible for any and all unpaid fees from the time your permit is made invalid to the time the issue is corrected.

I do not want to pay by credit card auto debit, what other options are available?

Unfortunately there is not another option available. The City entered into a partnership that allows us to use the same internet architecture as the Los Angeles County Metropolitan Transportation Authority (METRO) for parking permit sales. Because of this agreement, which saved the City the significant costs of developing its own custom made internet site, we are limited in the options that we can offer. All parking permits are made to order by the contractor, linked to an account, and shipped in the mail. The City does not have the ability to create or stock the permits, so we do not have any permits for sale at City Hall. As we look to improve customer service and reduce costs during these difficult economic times, we need to turn to contracted services and technology to reduce our labor and material costs.

I don’t have computer access. How am I supposed to purchase my permit online?

The City of Covina has a kiosk for public use located in the Finance Department at City Hall where permits can be purchased. City Hall is located at 125 E. College Street in Covina and hours are Monday through Thursday from 7am to 6pm. Please note that City Hall is closed every Friday.
The City of Covina Library has computers available for public use as well. The library’s address is 234 N. Second Avenue in Covina. Their phone number is (626) 384-5300 and their hours are: closed Sunday and Monday; 12 Noon to 8pm on Tuesday and Wednesday; 11am to 6pm on Thursday and Friday, and 10am to 5pm on Saturdays.

I want to cancel my automatic withdrawal. What do I need to do?

Before the 15th of the prior month of cancellation, send an email to customerservice@permit-sales.com. State your full name as it is registered, provide your full permit number and a statement that you'd like to cancel your permit for which month.
**Only after you complete one of the above steps and receive a confirmation email will your permit be cancelled. Failure to cancel by the 15th of the current month will result in charges for the following month.

I purchased my permit online and now I don’t need it anymore. Can I receive a refund?

All Sales Are Final. Parking is sold on a full month basis only. Once parking fees have been charged there will be no returns, transfers or refunds allowed.

I just received a parking ticket. Where can I pay it?

Please Call (877)236-2958